Privacy Policy | Custom 3D Print

1. Who we are

Custom 3D Print (“we”, “us”, “our”) operates the website at www.custom3dprint.co.uk and provides custom 3D printing services. We are based in Swadlincote, Derbyshire, United Kingdom. You can contact us at info@custom3dprint.co.uk.

2. What personal data we collect

We collect the following personal data when you submit a contact form or quote request:

Full name
Email address
Phone number (if provided)
Company name (if provided)
Delivery postcode or address (for quote requests)
Any information you include in your message or request
3D model files you choose to upload

We also collect standard server log data (IP address, browser type, pages visited) for security and performance monitoring purposes. This is not linked to personal identity except where required for security investigation.

3. Why we collect your data (legal basis)

We process your personal data for the following purposes and on the following legal bases under UK GDPR:

To respond to your enquiry or quote request — legal basis: legitimate interests and contract performance
To process and fulfil any order or agreement — legal basis: contract performance
To comply with legal obligations (e.g. financial record-keeping) — legal basis: legal obligation
To improve the website using anonymised analytics — legal basis: legitimate interests

We do not use your data for automated profiling or marketing without your explicit consent. We do not send marketing emails unless you have specifically requested them.

4. How we store and protect your data

Form submissions are transmitted to us by email and stored within our email account. File uploads are stored temporarily on the server and deleted after the job is complete or the quote request is closed. We take reasonable technical precautions to protect data in transit (HTTPS) and at rest.

We do not use third-party CRM systems or marketing platforms to store your personal data. We do not share your data with any third parties except where required by law.

5. How long we retain your data

We retain your personal data for as long as is necessary to manage your enquiry or order, and for up to 3 years thereafter for legitimate business record-keeping. Financial records may be retained for up to 7 years in line with HMRC requirements. You may request deletion at any time (subject to legal retention obligations) by emailing info@custom3dprint.co.uk.

6. Cookies

We use cookies as described in our Cookie Policy. Essential session cookies are used for form security (CSRF protection). Analytics cookies are optional and only set with your consent.

7. Your rights under UK GDPR

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to processing based on legitimate interests
Request restriction of processing
Data portability (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, email info@custom3dprint.co.uk. We will respond within 30 days.

8. Third-party services

Our website may use Google Fonts (served via Google APIs) for typography. Please refer to Google’s privacy policy for their data practices. We do not currently use Google Analytics or other third-party tracking services without your cookie consent. Our hosting provider processes server logs as part of standard shared hosting operations.

9. Children

Our services are not directed at children under 16. We do not knowingly collect data from children under 16.

10. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page reflects the most recent update. Continued use of the website following any changes constitutes acceptance of the revised policy.

11. Contact

For any privacy-related queries, contact us at info@custom3dprint.co.uk or write to: Custom 3D Print, Swadlincote, Derbyshire, United Kingdom.